Shipping Policy

1. Processing Time

All orders are processed and prepared within 1–2 business days after payment has been confirmed. Orders are not processed or shipped on weekends or holidays.

2. Shipping Time

Once your order has been processed, the estimated delivery time is 16–20 business days, depending on your location.

Note for customers in Latin America: Due to customs procedures and local logistics, delivery times may extend slightly beyond the estimated timeframe.

3. Estimated Total Delivery Time

Including both processing and shipping, your order should arrive within approximately 17–22 business days from the date of purchase.

4. Shipping Cost

Shipping is completely free on all orders, with no minimum purchase required.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment.

6. Delays

PawFloat is not responsible for delays caused by:

• Customs procedures in the destination country.

• Strikes, work stoppages, or events beyond our control.

• Incorrect or incomplete shipping addresses provided by the customer.

If your order experiences a significant delay beyond the estimated timeframe, please contact us and we will be happy to help you track your shipment.

7. Orders Not Delivered Due to Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.

PawFloat is not responsible for orders that are lost or undeliverable due to incorrect or incomplete shipping information provided by the customer.

8. Contact

If you have any questions about the status of your shipment, please contact us at [contact email] or visit our Contact Us page.